# Policy Call Recording for Contact Center agent retail

Landis Technologies LLC · CHF 53.83 · In stock

## Details

| Field | Value |
| --- | --- |
| Producer | Landis Technologies LLC |
| SKU | PCA01A |
| OS | WIN |
| Language | EN |
| DescriptionAdditional | 1 Year Subscription |
| LicenseLevelFrom | 1 |
| LicenseLevelTo | - |
| Delivery | ESD |
| SoftwareOneSku | PCA01A |
| ComsoftSku | PCA01A |
| LicenseType | Corporate |
| Description | Policy Call Recording for Contact Center agent retail |
| Size | 1+ User(s) |

## Description

Enhance Your Contact Center with Landis Technologies' Policy Call Recording for Microsoft Teams

  Landis Technologies' Policy Call Recording seamlessly integrates with Microsoft Teams, providing a robust solution for managing and recording customer service calls.

- Seamless Integration with Microsoft Teams: Designed exclusively for Teams, this solution offers a native experience, ensuring a consistent and intuitive interface for users.

- Flexible Recording Policies: Administrators can establish policies to automatically record calls, with options to allow or restrict agents from starting or stopping recordings, tailoring the system to organizational needs.

- Comprehensive Device Compatibility: Record calls across various devices, including Teams IP desk phones, mobile devices, and PCs with headsets, ensuring no conversation is missed regardless of the platform used.

- Secure Access Controls: Implement granular permissions to ensure that only authorized personnel can access recorded calls, maintaining confidentiality and compliance with organizational policies.

- Cloud-Based Deployment: As a cloud service, setup is swift and straightforward, allowing organizations to implement policy-based call recording within minutes without the need for extensive on-premises infrastructure.

- Enhanced Customer Service Insights: Utilize recorded calls for training, quality assurance, and performance evaluations, leading to improved customer interactions and service delivery.

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Canonical page: https://sparkdynamic.com/en/shop/product/a3c41cd9-c5a3-462d-874a-af7d73b7f7d1