# HelpDesk for SharePoint Online Ocean liner

Plumsail Inc. · CHF 1176.82 · In stock

## Details

| Field | Value |
| --- | --- |
| Producer | Plumsail Inc. |
| SKU | PLUMS13 |
| OS | WIN |
| Language | EN |
| DescriptionAdditional | 1 Year Subscription |
| LicenseLevelFrom | Unlimited |
| LicenseLevelTo | - |
| Delivery | ESD |
| SoftwareOneSku | PLUMS13 |
| ComsoftSku | PLUMS13 |
| LicenseType | Corporate |
| Description | HelpDesk for SharePoint Online Ocean liner |
| Size | Unlimited+ User(s) |

## Description

Plumsail HelpDesk for SharePoint Online is a robust ticketing system designed to enhance your organization's customer support capabilities within the Microsoft 365 environment.

- Unlimited Agents and Comments: Empower your entire support team without restrictions, facilitating seamless collaboration and efficient ticket resolution.

- Automations: Streamline repetitive tasks with triggers and schedules, reducing manual effort and increasing productivity.

- Support Widget: Integrate a customizable support widget into your public sites, allowing customers to submit tickets directly and enhancing user engagement.

- Knowledge Base: Build a centralized repository of information, enabling customers and agents to find solutions quickly and reducing the volume of incoming tickets.

- Reports Dashboard: Monitor support team performance with detailed reports, providing insights into ticket metrics and helping identify areas for improvement.

- SLA Management: Define and manage Service Level Agreements to ensure timely responses and resolutions, maintaining high customer satisfaction levels.

- Forms Customization: Tailor ticket, contact, and organization forms to meet your specific requirements, ensuring relevant information is captured efficiently.

- No Copyright in Widget: Present a professional and brand-consistent support interface by removing copyright notices from the support widget.

  With its seamless integration into SharePoint Online, Plumsail HelpDesk offers a user-friendly interface and a suite of features that enhance support operations, making it an ideal solution for enterprises seeking to optimize their customer service processes.

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