SysAid and SparkDynamic Consulting Join Forces to Establish Agentic ITSM Across Swiss Market
The partnership will drive agentic ITSM adoption for organizations across Switzerland, as the rapid shift toward agentic AI makes it a cornerstone for modernizing service delivery across all industries.
“Swiss organizations are moving quickly from experimentation to real, operational AI,” said Andy Baumgartner, Managing Director at SparkDynamic. “By partnering with SysAid, we’re bringing an AI-first, agentic approach to ITSM that helps teams reduce backlog, improve service quality, and deliver measurable outcomes faster without adding complexity. Together, we’ll support customers across Switzerland with the expertise, enablement, and local understanding needed to adopt agentic ITSM with confidence.”
“We are excited to welcome SparkDynamic to the SysAid partner network,” said Avi Kedmi, CEO of SysAid. “We are accelerating our momentum by aligning with premier teams across Europe. By partnering with SparkDynamic, we’re ensuring that organizations are fully prepared to capitalize on the agentic AI revolution.”
“We are delighted to partner with SparkDynamic, a team that brings exceptional ITSM proficiency and a sophisticated understanding of the Swiss business landscape,” added Gil Alter, Director of International Sales at SysAid. “Together, we will empower organizations to extract peak value from AI, through streamlined, highly efficient service management that drives sustainable growth.”
About SysAid:
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid’s AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success.
With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com.
About SparkDynamic:
SparkDynamic is headquartered in Switzerland and operates as a global software distribution company, helping organizations modernize service management with automation and AI-first capabilities. With an excellent partner network, SparkDynamic supports customers across ITSM best practices covering consulting, implementation, integrations, enablement, and continuous optimization. Organizations can accelerate time-to-value and scale service excellence across the business.
Learn more about SparkDynamic here.
