SysAid Standard Help Desk OnPrem is a comprehensive IT management solution designed to streamline help desk operations with a minimum configuration of 5 agents and inclusive of management for 250 assets.

• Efficient Asset Management: Includes up to 250 assets, allowing for detailed tracking and management of hardware and software configurations to improve troubleshooting and overall asset utilization.
• Scalable Support: Comes with a minimum setup for 5 agents, offering flexibility and scalability to meet growing business demands without compromising service quality.
• Customizable Workflows: Tailors service desk processes with customizable workflows, ensuring workflows align with organizational needs and enhance operational efficiency.
• Enhanced Reporting Tools: Features robust reporting capabilities, providing critical insights into ticket patterns, response times, and resource allocations to support data-driven decisions.
• Remote Control Functions: Offers integrated remote control for seamless troubleshooting and resolution of issues from any location, reducing downtime and improving user satisfaction.
• User-Friendly Interface: Provides an intuitive and easy-to-navigate interface that minimizes learning curves and maximizes productivity for IT teams.
• Automated Ticketing System: Automatically assigns tickets based on predefined criteria, ensuring swift response and management of user issues without unnecessary delays.
• Comprehensive Knowledge Base: Builds a centralized repository of information and solutions, empowering users and technicians with instant access to valuable resources for faster problem resolution.
• Secure and On-Premises: Ensures data privacy and regulatory compliance by hosting the software on-premises, offering robust security measures tailored to organizational protocols.