Plumsail HelpDesk for SharePoint Online is a robust ticketing system designed to enhance your customer support operations within Microsoft 365.

• Streamlined Interface: Navigate a clutter-free environment that keeps you informed about new and updated tickets, utilizing familiar SharePoint menus for efficient ticket management.
• Comprehensive Ticket Management: Access all essential ticket information on a single page, track updates, interact directly with customers, assign tickets to individuals or groups, and classify them for better organization.
• External Support Widget: Implement a help desk widget on public sites, enabling requesters to submit tickets easily, complete with attachment support and a mobile-friendly view.
• Performance Tracking: Monitor your support team's performance with detailed reports, evaluating efficiency and intensity based on tickets, requesters, and agent data.
• Email Integration: Ensure customer emails instantly appear in SharePoint HelpDesk, facilitating prompt responses and seamless communication.
• Automation Capabilities: Automate repetitive tasks using triggers and schedules, saving time and reducing manual effort.
• Customization and Extension: Tailor forms, message templates, and reports to fit your organization's needs, and extend functionality using Power Automate for enhanced workflows.
• Modern User Interface: Experience a responsive, mobile-friendly modern UI integrated seamlessly into SharePoint Online, enhancing usability and accessibility.
• Flexible Pricing Plans: Choose from various plans, including the Jet Boat plan for starters, offering up to 5 agents and 2,000 comments per month, ensuring scalability to meet your organization's requirements.