Plumsail HelpDesk for SharePoint Online is a robust ticketing system designed to enhance your customer support operations within the Microsoft 365 environment.

• Seamless Integration with Microsoft 365 and SharePoint: Leverage your existing Microsoft 365 and SharePoint infrastructure to deploy a help desk solution that fits naturally into your workflow.
• Modern, Responsive User Interface: Enjoy a clean and intuitive interface that adapts to various devices, ensuring a consistent user experience across desktops, tablets, and smartphones.
• Automated Ticket Management: Utilize triggers and schedules to automate repetitive tasks, such as ticket assignment and status updates, enhancing efficiency and reducing manual workload.
• Customizable Forms and Templates: Tailor ticket forms, message templates, and workflows to meet your organization's specific requirements, ensuring a personalized support experience.
• Comprehensive Reporting and Analytics: Monitor support team performance with detailed reports and dashboards, enabling data-driven decisions to improve service quality.
• External Support Widget: Implement a support widget on your public website, allowing customers to submit tickets directly without leaving your site, enhancing accessibility and convenience.
• Integration with Microsoft Teams: Embed the help desk within Microsoft Teams, enabling users to submit and manage tickets without switching platforms, fostering collaboration and efficiency.
• Flexible Pricing Plans: Choose from various subscription plans tailored to different business sizes and needs, ensuring scalability and cost-effectiveness.