Plumsail HelpDesk for SharePoint Online is a robust ticketing system designed to enhance your organization's customer support capabilities within the Microsoft 365 environment.

• Unlimited Agents and Comments: Empower your entire support team without restrictions, facilitating seamless collaboration and efficient ticket resolution.
• Automations: Streamline repetitive tasks with triggers and schedules, reducing manual effort and increasing productivity.
• Support Widget: Integrate a customizable support widget into your public sites, allowing customers to submit tickets directly and enhancing user engagement.
• Knowledge Base: Build a centralized repository of information, enabling customers and agents to find solutions quickly and reducing the volume of incoming tickets.
• Reports Dashboard: Monitor support team performance with detailed reports, providing insights into ticket metrics and helping identify areas for improvement.
• SLA Management: Define and manage Service Level Agreements to ensure timely responses and resolutions, maintaining high customer satisfaction levels.
• Forms Customization: Tailor ticket, contact, and organization forms to meet your specific requirements, ensuring relevant information is captured efficiently.
• No Copyright in Widget: Present a professional and brand-consistent support interface by removing copyright notices from the support widget.

With its seamless integration into SharePoint Online, Plumsail HelpDesk offers a user-friendly interface and a suite of features that enhance support operations, making it an ideal solution for enterprises seeking to optimize their customer service processes.