Rescue by LogMeIn is a powerful remote support solution designed to help IT professionals and support teams deliver efficient, secure, and flexible assistance to users across various devices and platforms.

• Multi-Platform Support: Provide remote assistance to a wide range of devices, including PCs, Macs, iOS, and Android devices, ensuring seamless support regardless of the user's operating system.
• Remote Control and Diagnostics: Take control of end-user devices to perform tasks directly, and access system diagnostics to quickly identify and resolve issues without the need for on-site visits.
• Unattended Access: Connect to remote devices even when the user is not present, allowing for after-hours maintenance and issue resolution without disrupting the user's workflow.
• Mobile Device Support: Offer robust support for mobile devices with features like screen sharing, remote control, device configuration, and system diagnostics, enhancing the support experience for mobile users.
• Technician Collaboration: Invite additional technicians into a session to collaborate on complex issues, ensuring that users receive the most effective support possible.
• Customization and Branding: Tailor the support experience to reflect your brand identity by customizing chat windows, integrating support channels into your website, and offering multilingual support to cater to a global audience.
• Advanced Security Measures: Ensure secure remote sessions with features like permission-based access, session recording, and robust encryption protocols, safeguarding sensitive information during support interactions.
• Integration Capabilities: Seamlessly integrate with popular help desk and CRM platforms such as Salesforce, Zendesk, and ServiceNow, streamlining workflows and enhancing support efficiency.
• Real-Time Reporting and Analytics: Monitor technician performance, session metrics, and customer satisfaction through detailed reports and dashboards, enabling continuous improvement of support services.
• Multi-Session Handling: Increase productivity by managing up to 10 simultaneous support sessions, allowing technicians to assist multiple users efficiently.